Pembroke Animal Hospital is a full service veterinary hospital that strives to provide the highest quality of veterinary care to its patients and superior customer service to its fellow pet owners. It is our mission to do everything that we can to help our patients live long, healthy, and happy lives. We are committed to earning your trust and building long-term relationships with you. Our veterinary hospital staff works hard to provide competent and compassionate veterinary care in a family friendly environment.
Whereas, we treat many diseases and illnesses at our veterinary hospital, we prefer to emphasize thorough comprehensive examinations, client education, preventive medicine, lifelong planning, proper nutrition, and appropriate exercise. It is our intention to do everything that we can to make sure that you and your pet have a satisfying experience when you visit our hospital. After all, our motto is Tender-Loving Care, Superior Service.
1. We will kindly welcome you and your pet to our hospital.
2. We will treat you and your pet like you are members of our family.
3. We will show concern for you, your pet(s), and your family members.
4. We will work with you to create a plan that is best for your pet’s well-being.
5. We will be honest, trustworthy, and loyal with you.
6. We will provide you with a written estimate to the best of our abilities.
7. We will take the time to discuss your concerns, our findings, our concerns, and your pet’s health.
8. We will make every effort to have a long-term relationship with you and your pet(s).
9. It is always our intention to do what is best for your pet.
10. We will do everything that we can to make sure that you are satisfied with your visit with us.